Process and customer care management 2016-11-29T10:27:00+00:00

Project Description

Customer:

Swiss Consulting firm

Challenge:

The documentation of processes is seen by many companies as a tedious and ultimately unnecessary measure. Dynamic environments are in conflict with a detection of the changing status quo. The documentation of business processes with the goal of improvement is by many companies (and their employees) understood as a nagging task. In this context, the challenge is to illustrate the importance of optimized business processes and to develop the necessary pressure to act for such a measure.

Key Questions:

  • How can we document business processes in the most efficient way?
  • How can we use documented processes to optimize the total value chain?

Our Input:

  • Investor and Managing Partner
  • Focus on Sales and Customer Care projects in the IT- and Telco Business

Results:

Concrete process optimization customers gained