Customer:

Spanish Online Portal

Challenge:

A tense internal team situation impeded the introduction of products in order to renewal the unprofitable and inefficient Hardware business.

Key Questions:

• How can we improve the procurement processes for hardware?
• What opportunities do we have to slacken the tense team situation?
• In which way should the hardware-portfolio become diversified?
• Delivers an extension of the HW portfolio the opportunity to extend the service portfolio with new intelligent or convergent services?

Our Input:

• We implemented an interims Manager to restructure the team
• We delivered a Fixed-Mobile-convergent product concept
• We restructured all Hardware related workflows and processes in consideration of the new product concept

Results:

• Launch of a GSM/Wifi Dualmode mobile device at the Spanish market
• Lean efficient HW processes
• Positive contribution margin by the HW Business department.