Project Description
Customer:
Spanish Online Portal
Challenge:
A tense internal team situation impeded the introduction of products in order to renewal the unprofitable and inefficient Hardware business.
Key Questions:
- How can we improve the procurement processes for hardware?
- What opportunities do we have to slacken the tense team situation?
- In which way should the hardware-portfolio become diversified?
- Delivers an extension of the HW portfolio the opportunity to extend the service portfolio with new intelligent or convergent services?
Our Input:
- We implemented an interims Manager to restructure the team
- We delivered a Fixed-Mobile-convergent product concept
- We restructured all Hardware related workflows and processes in consideration of the new product concept
Results:
- Launch of a GSM/Wifi Dualmode mobile device at the Spanish market
- Lean efficient HW processes
- Positive contribution margin by the HW Business department.