Project Description
Gerpott, T. J. / Rams, W. / Schindler, A. (2001): Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market. In: Telecommunications Policy, 25: 249-269.
Gerpott, T. J. / Rams, W. / Schindler, A. (2001): Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market. In: Telecommunications Policy, 25: 249-269.